refund & Cancellation
REFUND & CANCELLATION POLICY
Aim Digital Strategy & Design
Effective Date: January 1, 2026
Last Updated: January 1, 2026
This Refund and Cancellation Policy (“Policy”) governs all purchases and service engagements with AIM Digital Strategy & Design (“Company,” “we,” “our,” or “us”). This Policy applies to all clients purchasing or engaging services under the Atelier, Artisan, and Maison service packages, as well as any consulting, strategy, custom, or project-based services.
By purchasing services from AIM Digital Strategy & Design, Client agrees to be legally bound by the terms set forth herein.
1. Non-Refundable Services
All fees paid to AIM Digital Strategy & Design are final and non-refundable.
Due to the nature of digital marketing, consulting, strategy development, intellectual property creation, and time-based professional services, refunds are not available once services have been initiated, strategic materials have been delivered, or access to proprietary frameworks has been granted.
This includes, without limitation, retainer payments, strategy sessions, messaging development, content planning, analytics reporting, email campaign creation, platform optimization, website alignment, funnel strategy services, and all related consulting work.
2. Monthly Retainer Billing
Recurring service packages are billed in advance of each service period. Payment authorizes the Company to commence and continue services for the applicable billing cycle.
No refunds, credits, or prorated reimbursements shall be issued for:
Partial use of services
Client non-participation
Client delay in providing approvals or access
Mid-cycle termination
Dissatisfaction not arising from breach of contract
All monthly payments are deemed earned upon commencement of the service period.
3. Cancellation of Services
Clients may cancel ongoing monthly services by providing written notice to:
Cancellation requests must be received no fewer than thirty (30) calendar days prior to the next scheduled billing date.
Failure to provide timely written notice may result in the upcoming billing cycle being processed in full.
Cancellation shall not relieve Client of payment obligations for services rendered prior to the effective termination date.
4. Early Termination
In the event Client terminates services prior to completion of a paid billing period, no prorated refunds shall be issued. Client remains financially responsible for the full amount of the billing cycle in which termination occurs.
Where services are provided under a separate written agreement specifying a minimum term, termination shall be governed by the terms of that agreement.
5. Client Delay or Failure to Perform
AIM Digital Strategy & Design shall not be obligated to issue refunds, credits, or extensions resulting from Client failure to provide:
Required platform access
Necessary materials or brand assets
Timely approvals
Strategic input or communication
Client inaction does not constitute grounds for refund, credit, or non-payment.
6. Chargebacks and Payment Disputes
Client agrees to contact AIM Digital Strategy & Design directly regarding any billing concerns prior to initiating a chargeback or payment dispute with a financial institution.
Improper chargebacks or reversal attempts may result in immediate suspension or termination of services and may be pursued through appropriate legal remedies.
7. Discretionary Exceptions
Any refund issued at the sole discretion of AIM Digital Strategy & Design shall not constitute a waiver of this Policy or establish precedent.
8. Governing Law
This Policy shall be governed by and construed in accordance with the laws of the State of Colorado.
9. Contact Information
Aim Digital Strategy & Design
3620 W 10th St. B 347
Greeley, CO 80634
Email: [email protected]